Terms of Service

1. Acceptance of Terms

By accessing or using any mobile application, game or website (collectively, the "Services") provided by Twimler Group Limited ("Twimler", "we", "us" or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

2. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the "Last updated" date above. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

3. Eligibility

You must be at least 13 years of age to use our Services. By using the Services, you represent and warrant that you meet this minimum age requirement. If you are under the age of 18 (or the age of legal majority in your jurisdiction), you must have the consent of a parent or legal guardian.

4. User Accounts

Some features of our Services may require you to create an account or sign in through a third-party platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

You may not share, sell, transfer or otherwise make your account available to any other person. Each account is for a single user only.

5. Licence to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sharable, revocable licence to access and use our Services for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Modify, copy, distribute or create derivative works based on our Services.
• Reverse-engineer, decompile or disassemble any part of our Services.
• Remove or alter any proprietary notices, labels or marks.
• Use our Services for any commercial purpose without our prior written consent.
• Sublicense, rent, lease or lend the Services to any third party.

6. In-App Purchases and Virtual Items

Our Services may offer virtual items, virtual currency or other content for purchase ("In-App Purchases"). All In-App Purchases are final and non-refundable, except as required by applicable law or the refund policies of the platform through which you made the purchase (such as the Apple App Store or Google Play Store).

Virtual items and currency have no real-world monetary value and cannot be exchanged, transferred or redeemed for cash or any other tangible value. We reserve the right to manage, regulate, modify, adjust or remove virtual items at our sole discretion, with or without notice. You acknowledge that you have no ownership interest in any virtual items.

If you request deletion of your account or your account is terminated, any virtual items or currency associated with that account may be forfeited and will not be refunded.

7. Refunds

Refund requests for In-App Purchases should be directed to the platform through which the purchase was made:

• Apple App Store: visit Apple Support or use the "Report a Problem" feature in your purchase history.
• Google Play Store: visit the Google Play Help Centre or request a refund through the Google Play app.

We do not process refunds directly for purchases made through third-party platforms. Refund eligibility is determined by the relevant platform's policies.

8. User Conduct

When using our Services, you agree not to:

• Violate any applicable laws or regulations.
• Use cheats, exploits, automation software, bots, hacks, mods or any unauthorised third-party tools that interact with the Services.
• Exploit bugs, glitches or unintended game mechanics for an unfair advantage.
• Harass, threaten, bully or intimidate other users.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Services, servers or networks connected to the Services.
• Collect or harvest personal information of other users without their consent.
• Upload or transmit viruses, malware or other harmful code.
• Attempt to gain unauthorised access to the Services, other accounts, computer systems or networks connected to the Services.

9. Anti-Cheating and Enforcement

We take a zero-tolerance approach to cheating, hacking and the use of unauthorised third-party tools. If we determine, in our sole discretion, that you have engaged in any prohibited conduct described in Section 8, we reserve the right to:

• Issue a warning to your account.
• Temporarily or permanently suspend your account.
• Remove or reset any progress, virtual items or currency obtained through prohibited means.
• Ban your device or IP address from accessing our Services.

Any action taken under this section is at our sole discretion and is final. You will not be entitled to any refund or compensation for virtual items or currency lost as a result of enforcement action.

10. User-Generated Content

Certain features of our Services may allow you to submit, upload or share content, such as usernames, profile information, messages or other materials ("User Content"). You retain ownership of your User Content, but by submitting it, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, distribute and display your User Content in connection with operating and promoting our Services.

You are solely responsible for your User Content and represent that it does not infringe upon the rights of any third party. We reserve the right to remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

11. Intellectual Property

All content, features, graphics, designs, audio, video, gameplay elements, trademarks, trade names, logos and other intellectual property in our Services are owned by or licensed to Twimler Group Limited and are protected by copyright, trademark and other intellectual property laws. You may not use any of our intellectual property without our prior written permission.

The name "Twimler" and all related game names, logos and characters are trademarks of Twimler Group Limited.

12. Updates and Service Changes

We may from time to time issue updates, patches or modifications to our Services. These may be required in order for you to continue using the Services. We may also add, modify or remove features, content or functionality at any time, with or without notice.

We reserve the right to discontinue any of our Services, temporarily or permanently, at any time and for any reason. We shall not be liable to you or any third party for any modification, suspension or discontinuation of the Services.

13. Third-Party Services and Platforms

Our Services may contain links to third-party websites, services or content. We do not control or endorse these third-party resources and are not responsible for their content, privacy practices or terms of use. Your interactions with third-party services are governed by their respective terms and policies.

13.1 Platform Terms

Our games are distributed through third-party platforms, including the Apple App Store and Google Play Store. Your use of our Services is also subject to the terms and conditions of the platform through which you access them. In the event of a conflict between these Terms and any platform terms, the more restrictive terms shall apply.

You acknowledge that the platform providers (Apple, Google) are not parties to these Terms and have no obligation to provide maintenance, support or warranty for our Services.

14. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

15. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure or free of harmful components.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Twimler Group Limited and its directors, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Services, whether based on contract, tort, negligence, strict liability or otherwise. This includes, without limitation, damages for loss of data, loss of virtual items, loss of profits, or interruption of gameplay.

In jurisdictions that do not allow the exclusion or limitation of certain warranties or liabilities, our liability shall be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend and hold harmless Twimler Group Limited and its affiliates, directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of your use of the Services, your User Content, or your violation of these Terms.

18. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination:

• Your licence to use the Services will immediately cease.
• You must cease all use of the Services and delete any copies of our applications from your devices.
• Any virtual items, virtual currency or in-game progress associated with your account may be forfeited.
• Provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including Sections 11, 15, 16, 17, 20, 21 and 22.

You may terminate your account at any time by deleting the application and, where applicable, requesting account deletion through the settings within our games or by contacting us.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, power failures, internet or telecommunications outages, government actions, or any other force majeure event.

20. Dispute Resolution

In the event of any dispute arising from or relating to these Terms or your use of the Services, you agree to first attempt to resolve the dispute informally by contacting us. We will endeavour to resolve any complaint or dispute within 30 days.

If the dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, as set out in Section 22 below.

21. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Twimler Group Limited regarding your use of the Services, and supersede all prior agreements, understandings or arrangements relating to the same.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-law principles. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Us

If you have any questions about these Terms, please visit our Contact page.